Stale, High Time, and "Noisy" Tickets - Across several gauges, these metrics help any service delivery manager quickly view potential problem tickets.
If the kill rate is under 100% for prolonged periods of time, there is a good chance that the ticket backlog is becoming unmanageable. Here are some featured metrics: Kill Rate % - This gauge is an easy-to-read metric that tells you if the team is closing more tickets than are being opened. Over his tenure and with the guidance of consultative coaching by Seal-Level Operations and their IT Nation Evolve peer group, Jeremiah has built and rebuilt their dashboards and goal lists several times to aid in refining their processes to maturity. Jeremiah, having 16 years experience across various service delivery roles in the MSP space, shared the importance of having a continuous improvement mindset in order to grow. The Service Delivery Management dashboard features the key metrics shared by Jeremiah Best, used at various stages of their growth. These personality traits are reflected back in their approach to data visualization and goal management as showcased through BrightGauge. They have successfully operated in an ever-evolving space because of their adaptability and ability to build strong personal relationships with dedicated experts.
#Basecamp 3 client side professional
They cater to a wide range of industries with a focus on government contractors, nonprofits & associations, health care, and professional services. Aligned Technology Solutions operates nationally, offering managed IT, cybersecurity, compliance & vCIO, cloud solutions, and CMMC certification. For the June Dashboard of the month, we have featured a Service Delivery Management dashboard inspired by June's user showcase webinar, Continuous Revision as a Recipe for Operational Excellence with Jeremiah Best, the VP of Service Delivery at Aligned Technology Solutions. Over time, this can lead to a fine tuned system for service delivery excellence. BrightGauge is the perfect companion along any growth journey as it enables you to track process changes and determine whether they were successful or need further revision. Being able to see and track your improvements over time will be paramount to your success.
However, it is during this time that data-driven process development becomes even more important. During phases of rapid growth, all too often, solid data practices fall by the waste side.
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